Description

Responsibilities

-Answering customer inquires, either in person or on the phone.

-Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.

-Opening of work orders.

-Develop repair estimates by taking the cost of materials, supplies, and labor into consideration and getting authorization from customers.

-Contact extended warranty or fleet companies for authorization/PO number for any work to be performed on the vehicle.

-Manage and oversee the dealerships workflow and schedule.

-Call customers to advise them about service changes or car pick-up times.

-Maintaining automotive records by keeping track of problems and corrective actions.

-Maintain positive customer relationships to ensure repeat business.

Experience





- Strong customer service skills
- Ability to handle customers inquiry and complaints effectively
- Should have knowledge and Automotive experience and familiarity with mechanical and auto parts
- Knowledge of digital technology including the use of internet and appropriate software
- Positive communication skills written and verbal
- Strong decision making and problem solving skills

-Valid drivers license / shuttle customers

Please apply by emailing your resume to: Curtis, [email protected] & [email protected] & [email protected]

📌 Service Advisor (Tisdale)
🏢 Bow Mar Sales
📍 Tisdale