Role: ServiceNow HRSD / Employee Center Technical Architect

Location: EST (Remote)

Experience: 12+ Years

Duration - 6+ Months

Key Skills:

- ServiceNow HRSD & Employee Center architecture expertise
- Integration design (API-led, real-time orchestration)
- Enterprise architecture, performance, scalability
- Robust knowledge of HR systems (SuccessFactors preferred)

Key Deliverables

- End-to-end solution architecture & design blueprint
- Integration architecture across enterprise systems
- Technical standards, patterns, and governance
- Design reviews and approvals for all build components
- Guidance on complex capabilities (task aggregation, VA, workflows)

Scope of Work

- Define architecture, integration strategy, enforce standards, guide design decisions, ensure scalability & performance
- Deliver Action Item Aggregation across SuccessFactors, CSOD, Concur
- Enable Enterprise Integrations (real-time / near real-time)
- Implement HR Workflow Automation
- Configure Virtual Agent + Teams integration
- Enhance Employee Center UX & navigation
- Support SIT, UAT, regression testing, and defect resolution
- Participate in Agile delivery (sprints, workshops, design sessions)
- Support cutover, go-live, and knowledge transfer

📌 ServiceNow Technical Architect (Canada)
🏢 Spruce InfoTech
📍 Canada