Overview

We are seeking experienced and motivated Shift Managers to oversee daily restaurant operations, ensure exceptional customer service, and lead our team to success. The ideal candidate will possess strong leadership skills, extensive food service experience, and a passion for hospitality. This role offers an exciting opportunity to manage a agile team in a fast-paced environment, maintaining high standards of food safety, quality, and customer satisfaction.

Responsibilities

- Supervise daily restaurant operations during assigned shifts, ensuring smooth workflow and adherence to company policies.
- Lead and motivate team members, providing guidance on food preparation, cooking techniques, and customer service standards.
- Oversee food handling and safety procedures in compliance with health regulations.
- Manage cash handling processes using Micros POS systems and ensure accurate financial transactions.
- Conduct interviews and participate in hiring new staff members to build a strong team.
- Monitor team performance, provide coaching, and facilitate ongoing training to promote professional development.
- Ensure cleanliness and organization of the kitchen and dining areas in accordance with sanitation standards.
- Handle customer inquiries or complaints promptly to maintain high levels of satisfaction.
- Assist with food preparation,



cooking, bartending, or serving as needed during busy periods or staff shortages.
- Maintain inventory levels and coordinate with suppliers for timely deliveries.

Experience

- Proven supervisory experience in a food service or restaurant environment.
- Extensive food industry knowledge including food preparation, cooking, and food safety protocols.
- Familiarity with POS systems such as Micros POS or similar platforms.
- Experience managing teams in hospitality settings such as restaurants, hotels, or bars.
- Skills in interviewing, hiring, and training staff members effectively.
- Background in restaurant management with solid leadership capabilities.
- Knowledge of kitchen operations including food handling, bartending, serving, and hospitality best practices.
- Prior experience working with cash handling systems and ensuring compliance with financial procedures.

This role is ideal for candidates passionate about the food industry who thrive in leadership positions and are committed to delivering outstanding guest experiences through effective team management and operational excellence. Pay: Up to $18.95 per hour

Benefits

- Dental care
- Extended health care
- Flexible schedule

Work Location: In person

📌 Shift managers (London)
🏢 Tim Hortons
📍 London