About Us
Merch Express Corp. is a Calgary-based custom apparel and promotional products company. We print t-shirts, hoodies, tank tops, and more for businesses, events, and individuals, using screen printing, full-color printing, and embroidery. We're a small, fast-paced team that takes pride in turning customers' ideas into quality products they're proud to wear. The Role We're looking for a Customer Service Specialist to be the friendly, reliable voice of Budget Promotion. You'll help customers by phone, email, and in person — answering questions, processing orders, and making sure every job gets delivered right and on time.

What you'll do
• Answer customer questions about products, pricing, and timelines
• Process orders and keep customer records up to date
• Help customers choose products and customization options (printing, embroidery, etc.)
• Coordinate with our production and design teams to keep orders on track




• Follow up with customers to make sure they're happy with the final product
• Handle and resolve any issues that come up along the way What You Bring
• Strong customer service skills and a solutions-first attitude
• Clear, professional communication — on the phone, in writing, and in person
• Comfort working in office in a busy, production-focused environment
• Basic computer skills and familiarity with order entry or CRM systems
• Great organization and attention to detail, especially when juggling multiple requests
• A plus: experience in retail, printing, apparel, or another customer-facing role Why Join Us
• You'll work closely with customers and see their ideas come to life, in a hands-on environment where no two days look the same.

📌 Customer Service Specialist (Calgary)
🏢 Budget Promotion
📍 Calgary