• Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
• 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
• Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.




• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
• Solid technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
• Willingness to provide hands-on production support, including rotational on-call support when required.
• Data cloud development exp and Apex exp is required
• This is a support role, so basic development exp is required

📌 Senior Platform Support Analyst with data cloud (Toronto)
🏢 Maarut
📍 Toronto