Responsibilities Customer Service
• Provide after hours call out assistance and call back availability when rostered on duty.
• Conduct overnight field trips to service breakdowns, maintenance and customer support
• Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
• Provide Customer support (internal and external) for the assigned equipment
• Complete all documentation and administrative requirements.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition
• Train, Support, coach and Mentor current and existing collegues Breakdown, Maintenance & Repair
• Install, repair and maintain the range of Compressors
• Contribute to the co-ordination, support and day to day running of the GD Service Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.
• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy Health Safety & Environment




• Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees or customer employees
• Maintain Safety compliance with the relevant legislation and regulations
• Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
• Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system
• Participate and conduct safety audits for assigned areas Reporting
• Submit all the risk assessments and Job safety analysis within 48 hours of being completed
• Submit timesheets daily of hours worked, work conducted, location and the job number Other responsibilities as assigned or required Key Competencies
• Knowledge of Compressors or similar is essential
• Ability to converse and communicate Technical and Product information to Customers internal and external.
• Intermediate Computer Skills (Word, Excel & PowerPoint)
• Demonstrated Analytical and problem solving skills
• Problem solving and able to determine root cause
• Organised self starter
• Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years Maintenance experience

📌 Field Service Tech (Strathroy-Caradoc)
🏢 Ingersoll Rand
📍 Strathroy-Caradoc