NetLyncis a global leader in eSIM and Entitlement solutions, providing a cloud-native platform that enables wireless carriers to deliver and manage essential services across all connected devices with a single integration and in just a few weeks. This role is a fantastic opportunity for a dynamic individual who thrives on working in a fast-paced, highly flexible entrepreneurial environment. You will get exposure to cutting edge technologies while working within an agile and highly team-oriented team environment that allows you to take ownership of your work and shape your own future.

Due to continued success and growth, we are expanding our onboarding team and looking for a highly organised and motivated Technical Customer Success Lead. This critical role ensures a seamless transition for new carriers, from initial contact and onboarding through certification and go-live including acting as the support point-of-contact once launched. The lead acts as the primary relationship owner during this crucial phase, driving efficiency and minimising risk for the carrier.

As a Technical Customer Success Lead, you will be responsible for supporting both carrier onboarding and certification as well as production support coordination. Once carriers have launched successfully, you will continue to act as a point-of-contact for support and monitor with outreaches to ensure they are satisfied with the service and see if they want to implement additional use cases in the upcoming years.



Managing multiple carriers and assist with onboarding Managing multiple carriers and assist with their certification Driving continuous improvement to make the process more efficient Providing reports to stakeholders which carriers are supporting which use cases and when.

Very strong communication skills – able to demonstrate you can work via effective, professional and regular communication with customers and remote colleagues in different time zones Project management – Ability to plan, track, and deliver work across multiple teams (e.g. using Jira, Confluence, excel). Stakeholder communication – Clear and timely updates to engineers, product managers, customer teams, and executives. Prioritisation & planning - Handling multiple carriers hitting the same deadline in multiple timezones Root cause analysis – Experience in guiding teams through identifying and documenting what happened and how to prevent it.

Service-level awareness – Understands SLAs/SLIs and how they impact customer expectations. Collaborative – Works well across disciplines (engineering, support, product, ops). Proactive mindset – Flags risks early, proposes improvements, and doesn't wait to be asked.

Our Technology

Team is managed across 2 locations, our HQ Office at Beacon Court, Sandyford, Co Dublin, Ireland, and our HQ Office Vancouver Canada. We are a 100% remote team International travel is a regular part of this role.

📌 Technical Customer Success Lead (Calgary)
🏢 NetLync Mobile Communications Technologies
📍 Calgary