Settlement Case Manager (Temporary)

Term: Temporary, Full-Time

Hours: 35 hours per week

Shift: Monday to Friday, evenings and weekends depending on program needs. Weekend availability is required with a minimum commitment of one day per weekend each week.

Start Date: As soon as possible

End Date: December 31, 2027; possibility of extension with continued funding

Salary: $61,692.02 annually

Reports To: Manager, Newcomer Services

- Competitive vacation and paid sick time
- Free YMCA Gym Membership+ Y@Home
- Eligibility for Extended Medical and Dental Benefits
- Training and Professional Development Opportunities
- Extensive Employee assistance program
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on employment terms

The Newcomer Services Program at YMCA fosters connections, promotes integration, and provides essential resources for individuals aiming to thrive in their recent country. The program includes a variety of services such as Canadian Citizenship Preparation, Canadian Fitness Connection, Self Employment for Newcomers, English Conversation Club, Connect2Work, Conversations for Life, and Temporary Foreign Workers. These initiatives aim to help newcomers make connections, improve English skills, learn about Canadian culture, and gain employment skills. With a focus on building a supportive community, the YMCA's Newcomer Services Program is a valuable resource for those looking to thrive in their new country.

The Temporary Foreign Workers Program provides crucial resources and services to support temporary foreign workers in Canada, helping them exercise their rights and improve their work experiences.



The Settlement Case Manager plays a vital role in managing direct client services, ensuring they are delivered through a holistic and integrated approach. Responsibilities include conducting comprehensive one-on-one needs assessments, offering personalized information and orientation sessions, facilitating group workshops including English Conversation Clubs, Socio-Educational and Outreach Events, bridging services, reaching out to clients, developing resources, and building relationships with stakeholders such as employers and consulates. The Settlement Case Manager also provides emergency assistance and ensures that services are accessible to all temporary foreign workers (TFWs).

This position is integral to meeting all funder requirements and ensuring the successful achievement of the programs' intended outcomes.

This position involves designing, coordinating, and delivering a variety of programs tailored to the needs of Newcomers. The programs focus on life skills, employability, and personalized settlement support through one-on-one case management. The ideal candidate will be adaptable, resourceful, and thrive in a fast-paced environment, with availability for evenings and weekends.

Passion for helping newcomers integrate into their communities and succeed is essential.



Program delivery will take place at YMCA locations and other locations throughout the Lower Mainland and other areas in the Fraser Valley for program delivery, aiming to assist participants in improving their language skills, connecting with others, exploring career options, seeking employment, and understanding Canadian workplace culture, workers' rights, and responsibilities.

Responsibilities:

- Conduct comprehensive intake and assessment processes to identify the settlement needs of the newcomers, including immediate, short-term, medium-term, and long-term goals.
- Develop personalized service plans based on the assessment and client needs, ensuring alignment with organizational policies and procedures.
- Complete case note documentation, workshop attendance and handle confidential data; ensure quality audit measures are achieved in accordance with the YMCA and funder's standards.
- Provide Temporary Foreign Workers with generic and fundamental settlement-related orientation and make appropriate referrals to essential services.
- Distribute information guides, ensuring accessibility to relevant resources.
- Plan, organize, and facilitate interactive and relevant group workshops and orientation sessions to support Newcomer integration journeys.
- Conduct outreach workshops and information sessions, collaborating with other teams, programs, and services providers.
- Recruit program participants by conducting marketing and outreach for the program.
- Provide customer service by responding to telephone, emails, and direct inquiries.
- Input data into appropriate databases, maintain program records, and submit required reports, maintaining accuracy and confidentiality.
- Develop monthly work plans and activities (

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