Lead evening operations at YMCA's H2O Adventure + Fitness Centre in Kelowna, BC. As a Manager on Duty, ensure a welcoming setting and oversee staff in daily operations.

The YMCA of Southern Interior BC seeks a Manager on Duty to provide leadership during evening shifts. You will support staff, uphold YMCA standards, and enhance member experiences. This role requires effective communication and problem-solving skills to foster positive interactions and resolve concerns during peak times.

Key Responsibilities:

- Provide leadership and support to evening operations staff
- Ensure adherence to YMCA policies and service standards
- Manage incidents and emergencies as they arise
- Handle member feedback and service recovery tasks
- Collaborate across departments to enhance facility operations

Requirements:

- Supervisory experience in recreation or customer service
- Strong decision-making and leadership skills
- Excellent communication and interpersonal abilities
- Knowledge of safety protocols and emergency responses
- Flexible availability for evening shifts

Use your leadership and customer service skills to create positive experiences at YMCA Kelowna.

📌 Evening Operations Manager at YMCA Kelowna
🏢 YMCA of Southern Interior BC Association
📍 Kelowna