Position Overview

Justice Technology Services is seeking a highly experienced Senior Training Specialist to lead the planning, design, development, delivery, and evaluation of training programs for Justice Video Network (JVN) technologies.

The successful candidate will bring extensive adult education and hands-on audiovisual (AV) and videoconferencing technology experience. This role requires the ability to translate complex technical concepts into clear, practical training materials and deliver engaging, scenario-based training to diverse end-user groups.

The candidate will also support business analysis activities, graphic user interface (GUI) design reviews, user acceptance testing (UAT), and the development of interactive e-learning modules, training manuals, and supporting documentation.

Key Responsibilities

1. Training Needs Assessment and Program Development

- Conduct training needs assessments, analyze learning requirements, and develop comprehensive training plans.
- Lead the design, development, implementation, and evaluation of training programs for JVN technologies.
- Apply adult learning principles and instructional design methodologies to develop effective training strategies.
- Tailor training approaches to different user groups, technical proficiency levels, and learning styles.
- Develop scenario-based and practical training exercises using real-world use cases.

2. Training Delivery and Facilitation

- Deliver in-person and virtual training sessions to individuals and groups.
- Provide hands-on technical training to end users on audiovisual and videoconferencing hardware, software, and platforms.
- Explain complex technical concepts in clear, accessible language.
- Facilitate interactive learning sessions, encourage participation, and assess learner understanding.
- Adapt delivery methods to meet the needs of diverse audiences.

3. Training Materials and E-Learning Development

- Create, maintain, and review training manuals, user guides, reference materials, presentations, and other documentation.
- Develop interactive e-learning modules using Adobe Captivate.
- Prepare electronic and paper-based training materials and supporting communication products.
- Ensure all training content is accurate, clear, accessible, and aligned with AODA requirements.
- Maintain Adobe Captivate source files and project files for knowledge transfer and future updates.

4. Audiovisual and Videoconferencing Technology

- Demonstrate hands-on knowledge of audio and video conferencing technologies, including hardware and software.
- Provide training on cameras, displays, microphones, audio amplification systems, touch-panel controllers, and audio/video input and output connections.
- Support users in understanding the operation and functionality of AV and videoconferencing systems.




- Review control-system graphic user interfaces against business requirements and usability expectations.

5. Business Analysis and User Acceptance Testing

- Coordinate and support the development and review of graphic user interface designs.
- Assist in preparing user acceptance test cases based on business requirements and user scenarios.
- Coordinate and support user acceptance testing activities.
- Document findings, communicate feedback, and support the validation of system functionality against user needs.

6. Communication, Reporting, and Knowledge Transfer

- Prepare and deliver training reports, user documentation, and project-related communication materials.
- Communicate effectively with managers, project managers, technical teams, and end users.
- Conduct one-on-one meetings and team sessions to support training, issue resolution, and knowledge sharing.
- Maintain training documentation and knowledge-transfer materials on SharePoint throughout the project lifecycle.

Requirements

Required Qualifications and Experience

Mandatory Requirements

- At least 10 years of adult training experience .
- At least 5 years of audio and videoconferencing technology experience .
- Demonstrated hands-on technical expertise with audiovisual and videoconferencing hardware and platforms.
- Experience in training needs assessment, instructional design, training development, delivery, and evaluation.
- Experience developing training manuals, user guides, and interactive e-learning modules.
- Experience using Adobe Captivate, including development and maintenance of source and project files.
- Knowledge of adult education principles, learning needs assessment, program design, and instructional methodologies.
- Familiarity with AODA accessibility requirements for interactive e-learning and written training materials.
- Experience with business analysis, GUI reviews, and user acceptance testing.
- Strong written and verbal communication, presentation, facilitation, and interpersonal skills.
- Ability to translate complex technical terminology into clear, understandable language.
- Experience preparing reports, training materials, and professional communications.
- Familiarity with word processing, spreadsheets, presentation software, web-based facilitation tools, and e-learning software.

Preferred Experience

- Experience delivering technology training in a public-sector environment.
- Experience supporting complex AV and videoconferencing implementations.




- Experience developing scenario-based learning content and practical demonstrations.
- Experience coordinating training activities across technical teams, project managers, and end-user groups.

1. Training, Business Analysis, and E-Learning Module Creation

- Experience delivering in-person and remote training to individuals and groups.
- Strong oral and written communication, interpersonal, consultative, and facilitation skills.
- Experience preparing and reviewing paper-based and electronic training materials, support materials, and user manuals.
- Demonstrated ability to develop practical, engaging training programs and e-learning modules.
- Knowledge of training needs assessment, instructional design, and user acceptance testing.

2. Technical Skills

- Proficiency with videoconferencing hardware and software.
- Hands-on experience with audio and video technologies, including cameras, displays, microphones, audio amplification, and AV input/output connectors.
- Familiarity with touch-panel controllers and audiovisual control systems.
- Ability to explain system functionality and demonstrate technology operation to end users.

3. Communication Skills

- Ability to explain complex concepts clearly, concisely, and engagingly.
- Strong presentation skills for delivering training to diverse audiences.
- Active listening and the ability to assess learner needs.
- Confident speaking style, appropriate tone, and effective pacing.
- Ability to produce clear training materials, guides, manuals, emails, and reports.
- Skilled in facilitating discussions, encouraging participation, and asking probing questions.
- Empathy and adaptability to different learning styles and cultural backgrounds.

4. Public-Sector Experience

- Five years of public-sector experience.

Mandatory Technical and Instructional Strengths

Candidates must demonstrate

- Hands-on AV and videoconferencing expertise: Deep familiarity with audiovisual hardware, conferencing platforms, system components, and user interfaces.
- Robust technical writing: Proven ability to create detailed, accurate, and user-friendly training manuals and documentation.
- Practical, scenario-based instruction: Ability to teach through real-world scenarios, hands-on demonstrations, and use cases.
- Plain-language communication: Ability to simplify complex technical concepts for users with varying levels of technical knowledge.

Knowledge Transfer Requirements The successful candidate will be responsible for transferring knowledge through:

- Comprehensive training manuals and user guides.
- Adobe Captivate source files and project files.
- One-on-one meetings with managers, project managers, and team members.
- Team meetings, demonstrations, and knowledge-sharing sessions.
- Documentation maintained on SharePoint throughout the project lifecycle.

📌 Training Specialist - Senior (Toronto)
🏢 Joblinxsapp
📍 Toronto