- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
2 years to less than 3 years
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Climb and work aloft on poles, ladders or other support structures
Supervision
- No supervision responsibility
Credentials
Certificates, licences,
memberships, and courses
- Cisco certified network associate
Experience and specialization
Computer and technology knowledge
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Security software
- Communication software
- Mapping and data visualization software
- Software development
- Data analysis software
- MS Office
- TCP/IP
- Wireless networks
Area of specialization
- Automobile driving
Additional information
Security and safety
- Basic security clearance
- Criminal record check
- Driving record check (abstract)
Work conditions and physical capabilities
- Fast-paced setting
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
📌 user support technician (Williams Lake)
🏢 Builden Network and Construction Solutions
📍 Williams Lake
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