Job Summary

Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

About Us

Leon's Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we're proud to be expanding our sales teams in every location to meet this challenge.

Responsibilities:

- Train new service associates and to provide ongoing training where required
- Assist customers by phone, in-person or by email with service requests
- Set and confirm repair tech appointments with customers
- Follow up with customers and vendors on overdue parts
- Complete inspections on all Exchanges or upon customer request
- Schedule deliveries of Exchanges & Credit Memos
- Authorize gift certificates, discounts and credits to customers to keep "as-is" (within specific parameters)
- Enter Exchanges, Credit Memos, Sales and Reselections
- Follow up on overdue work orders, Credit Memos, repairs and parts
- Performing various other duties, as assigned

Requirements:





- Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
- Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
- Ability to communicate clearly, both written and orally
- Fun, friendly, confident personality
- Robust problem solving and analytical skills
- Exceptional organizational skills
- Ability to work collaboratively with fellow colleagues
- Ability to interact professionally with our customers
- And most importantly, a POSITIVE ATTITUDE

We offer:

- Comprehensive Employee Benefit Package after 3 months
- Employee Discounts & Partner Discount Programs
- The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
- Continuous, quality education and training on our products and sales techniques

Additional Information:

We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the "Do you want to tell us anything else about yourself?" section.

📌 Customer Service Associate (Regina)
🏢 Appliance Canada
📍 Regina