As part of Concordia Wellness Projects Inc. (CWPI), a non-profit organization dedicated to enhancing the well-being of seniors in our community, Bergen Gardens offers a warm, supportive environment where residents and team members feel a true sense of family and belonging. Our state-of-the-art retirement residence includes 149 Assisted Living suites as well as 48 private health-care suites within four intimate Memory Care Cottages, each home to 12 residents. Our specially trained team provides compassionate, person-directed care.

At Bergen

Gardens, every team member plays an key role in the residents’ physical, mental and spiritual wellness—from providing care, preparing and serving home-cooked meals, cleaning suites, supporting laundry services, maintaining our building and grounds, leading engaging activities and opportunities to socialize, welcoming residents and visitors, or assisting with office operations, our team works together to create a safe, comfortable and fulfilling place to call home. We value people who take the time to know our residents, build genuine relationships, and take pride in making a difference. In return, we offer competitive wages, a collaborative workplace, and the opportunity to do meaningful work every day

Overview The Welcome Centre Receptionist is the first point of contact for tenants, families, visitors, staff, and community partners. This position provides a welcoming, respectful, and professional presence while supporting person-directed care and recognizing that the building is the tenants’ home. The receptionist manages inquiries, directs visitors and calls,



completes routine administrative duties, and supports clear communication across the community.

By listening to tenants, collaborating with onsite staff, protecting privacy, and responding calmly to changing needs, the receptionist helps create a safe, organized, and inclusive environment where people want to live, visit, and work.

Responsibilities

- Represent Bergen Gardens by answering and directing telephone calls courteously and by treating all tenants, visitors, and staff who approach the Welcome Desk with dignity and respect.
- Monitor the Bergen Gardens email account daily and forward messages to the appropriate team members promptly.
- Monitor activity at the front entrance and assist visitors in reaching their destination as needed.
- Record and submit tenant and staff maintenance requests in Yardi accurately and promptly.
- Receive and distribute newspapers, parcels, and other deliveries as needed.
- Book requested services, keep shared calendars current, and communicate upcoming appointments to the appropriate departments, including community health staff when assistance is required.
- Book hospitality suites, keep shared calendars current, and communicate upcoming reservations to the appropriate departments.
- Process applicable charges for tenants, guests,



and services through the point-of-sale system accurately and in accordance with established procedures.
- Schedule interviews for leadership as requested and welcome prospective staff members upon arrival.
- Provide tours and informational materials to prospective tenants and visitors as needed.
- Other duties as assigned within scope of practice.

Qualifications

- High school diploma or equivalent. Completion of a certificate or diploma in office administration, business administration, hospitality, or a related field is considered an asset.
- · Practical working knowledge of computers and working with technology.
- Previous experience in reception, customer service, hospitality, office administration, or a similar public-facing role is preferred.
- Experience answering multi-line telephones, greeting and directing visitors, responding to inquiries, and completing routine administrative tasks is preferred.
- Experience using email, word processing, scheduling, and electronic record or database systems is considered an asset.
- Experience working with seniors, families, volunteers, or teams in a health-care, supportive living, or community service environment is considered an asset.
- Demonstrated experience handling confidential information, competing priorities, and sensitive situations with discretion, professionalism, and sound judgment is required.

Pay: From $23.20 per hour Expected hours: 15.5 per week

Application question(s)

- This is a Weekend position, Saturday and Sunday

Work Location: In person

📌 Welcome Center Reception (Winnipeg)
🏢 Concordia Wellness Projects Inc. - Bergen Gardens
📍 Winnipeg