Land acknowledgement: Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve protected and equitable health care for current and future generations.

Who you are:

You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage. You are a patient and/or client centered individual who performs at an exemplary standard. You are a team player with excellent communication, critical thinking and prioritization skills.

Posting Closing Date: EOD October 23rd

What We Need:

Virtual care clinic coordinator leads the system navigation with the primary focus to support those community clients who have or do not have primary care provider and require timely access to care and subspecialty services. This will help them navigate through health care services and systems, and will support client health.

This individual acts in a coordinator position to help with system logistics, troubleshoot technology for virtual patients in collaboration with the external vendor, communicate and coordinate with all stakeholders from nurse practitioners, Health 811 and patients. Knowledge and expertise in the area of system navigation, service integration, problem solving,



customer service and communication will be key components in the day-to-day activities.

This position will also focus on enhancing relationships with internal and external stakeholders and will help lead various special projects, and oversee various aspects of the clinic to ensure efficiency. This individual will have oversight and assist with logistics within clinic. The individual will have autonomy to connect directly with customer services for on booking issues to support patient care. The role will support and assist in NPs schedules.

The role is expected to intervene independently and inform manager of any operational issues. The coordinator is an independent role, where initiative and foresight are required to maintain consistent flow of the clinic. The individual reports to the manager and is responsible for insuring smooth communication and patient flow across the hub.

Responsibilities

- Work with an interprofessional team of doctors, nurses and nurse practitioners to provide exceptional patient care through coordination of services across spectrum of care
- Establish and maintain effective communication and working relationships with all patients, Nurse Practitioners, staff and external vendors
- Work in collaboration with Management, Nursing and NPs to support patient follow up and next steps




- Communicate with all stakeholders involved in patient care (Patient scheduling, outside physicians, pharmacy, Empower vendor, Ontario Health, specialists)
- Oversee Nurse Practitioners schedules daily ensuring timely access to appointments and balanced workload
- Participate in special projects; accreditation, scheduling maintenance/upgrades, LEAN quality improvement, process implements for virtual clinic and integrate health hub.
- Support troubleshooting for virtual care with respect to Empower which is the online scheduling solution for Health 811 RNs and for patients who directly book their own appointments.
- Support troubleshooting for virtual care registrations which occur automatically through empower into meditech - communicate with IT and vendor as required to support automated system.
- Navigation for patients with respect to their appointments as required
- Facilitate daily new patient referrals and Triage.
- Support system corrections as required to support data and information quality
- Support data acquisition required for Ontario Health reporting.
- Follow-up with assigned patients on all labs, tests and consults to ensure work is done
- Participate in the orientation, training and evaluation of new staff.
- Participate in the development and implementation of various programs within the clinic
- Other duties and projects as assigned

What you bring to the role:

- Minimum 2 years of relevant administrative hospital experience
- Experience in outpatient setting is mandatory.
- Knowledge of and/or completion of a medical terminology course
- Experience with coordination of a complex scheduling system
- Proven MS office proficiency (Word, Excel and PowerPoint)

📌 Virtual Care Clinic Coordinator (Markham)
🏢 Oak Valley Health
📍 Markham