Join the Voilà brand as a remote Bilingual Customer Service Teammate in Ontario, specializing in French support. Deliver exceptional service while enhancing customer loyalty and satisfaction.

This remote position as a Bilingual Customer Service Teammate requires strong communication and problem-solving skills. You will manage customer interactions via phone, email, and chat, providing respectful, empathetic, and solutions-oriented support across various channels. Your role will also involve identifying improvement opportunities to enhance the overall customer experience.

Key Responsibilities:

- Resolve customer inquiries using Salesforce and other tools
- De-escalate situations through empathy and understanding
- Collaborate across departments to meet customer needs




- Drive continuous improvement initiatives for better service
- Keep leadership informed of trends and recurring issues

Requirements:

- Bilingual in French with strong communication skills
- Ability to manage 6-7 customer cases per hour
- Flexibility to work diverse shifts, including evenings and weekends
- Comfortable with Salesforce CRM and Microsoft tools
- Professional remote setup with reliable internet

Elevate customer experiences with your bilingual skills and problem-solving abilities in this engaging remote role.

📌 Remote Bilingual Customer Service Role (Ottawa)
🏢 Voilà
📍 Ottawa