We are looking for an experienced

Workday HCM Support Analyst / Lead to support, maintain, and optimize Workday HCM solutions while ensuring system stability, data accuracy, and a seamless end-user experience.

Key Responsibilities

- Provide production support for Workday HCM modules, including Core HCM, Advantages, Compensation, Talent, Absence, and Payroll.

- Troubleshoot functional and configuration issues, manage support tickets, and resolve incidents within defined SLAs.

- Configure and maintain business processes, security roles, notifications, validations, and system settings.

- Support system enhancements, process improvements, and Workday configuration updates.

- Review Workday biannual releases, assess impacts, and coordinate testing and deployment activities.

- Develop and maintain Workday reports, dashboards, and calculated fields.

- Perform data validation, reconciliation, audits, and data quality checks.

- Collaborate with HR, Payroll, Benefits, Compensation, Talent, and IT teams to address business needs.

- Maintain configuration documentation, support procedures,



and knowledge-transfer materials.

Required Qualifications

- 5+ years of Workday HCM experience in implementation support, production support, or system administration.

- Hands-on experience with one or more modules: Core HCM, Benefits, Compensation, Talent, Absence, or Payroll.

- Experience configuring Workday business processes, security, and reporting.

- Strong understanding of Workday data structures and end-to-end HR processes.

- Proven experience managing production issues, troubleshooting, and meeting SLA targets.

- Excellent analytical, communication, and stakeholder-management skills.

Preferred Qualifications

- Workday certifications in HCM or related functional modules.

- Experience supporting Workday releases, enhancements, and testing cycles.

- Knowledge of Workday integrations and reporting concepts.

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Interested candidates:

Please share your updated resume and contact details to discuss this opportunity.

📌 Workday HCM Support Analyst / Lead (Canada)
🏢 Axiom Global Technologies
📍 Canada