The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage

Follows established procedures and policies when completing tasks

Receives, sorts and distributes incoming mail

Prepares and sends courier packages and ensures accurate billing and records

Orders office supplies and maintains inventory levels

Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries

Demonstrates a customer service attitude with internal/external contacts

Provides basic data entry and transaction handling service for the Front Office

Inputs data accurately into the appropriate database

Produces statistics and reports on the data as per standard formats

Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up

Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit

Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

Other duties as required

High attention to detail

Skills/Knowledge/Experience:

- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Beginner level in the use of MS Office Suite
- Skilled appearance and attitude
- Bondable




- Exemplifies Coast's core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and some nights

A. SUMMARY

Coast Hotels (Coast) is committed to adherence to the requirements of Bill 38, the Personal Information Protection Act (PIPA). The Act governs the collection, use and disclosure of information obtained from potential or existing ambassadors, by whatever means, in a manner that recognizes both the right of individuals to protect their private information, and Coast's need to obtain and store such information, for purposes that a reasonable person would consider appropriate in the circumstances.

Information is collected to establish identification, determine employment qualifications and comply with all related legal and regulatory requirements. Collection, use, and disclosure of such information occurs only after either notice by Coast of the fact and purpose of such collection, use, or disclosure, or express consent by the individual to the fact and purpose of such collection, use, or disclosure. Personal information is not retained for purposes other than those for which it was originally intended, which includes, but is not limited to payroll administration, benefits administration, compliance with governing provincial and federal statutes, and job performance reviews.





Coast Hotels is committed to maintaining the principles of integrity and trust with respect to the privacy of personal information disclosed to Coast by former, prospective and current ambassadors. As part of this commitment, Coast will take commercially reasonable measures to safeguard the privacy of this information and to ensure that information contained in ambassador files, both physical and electronic, is properly secured and safeguarded. This also applies to information concerning ambassadors' families, and personal information received by Coast from other sources.

The Ambassador Privacy Policy applies to applicants, current ambassadors, and former Coast ambassadors and it describes and identifies:

- The nature of the personal information that applicants and ambassadors are normally asked or required to furnish
- The means by which Coast collects and uses the personal information it obtains
- The titles (or names) and functions of Coast's ambassadors and other organizations which require access to and use of the personal information in Coast's custody
- The means and procedures employed by Coast to safeguard the personal information it obtains
- The ambassador's right to review and correct personal information Coast collects
- The procedures to be followed by Coast ambassadors to notify the company about improper access, disclosure or use of personal information, and actions Coast is obliged to take to correct such improprieties and prevent their recurrence
- The circumstances under which ambassadors will be given a choice whether or not to allow disclosure of their personal information by Coast.

B. DEFINITIONS

"Personal information"

📌 Copy of Front Desk Agent (Prince George)
🏢 Coast Prince George Hotel
📍 Prince George