CICS is a not-for-profit organization with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, qualified and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture bound by three core values: Compassion, Inclusion and Collaboration.

Reference: 24-26 / Worker

Job Title: Youth Worker (Cantonese and Mandarin) – Contract until March 31, 2027, with possibility of renewal pending the availability of funding

Team/Unit: York Region Settlement Team

Location: Markham South Welcome Centre, various Welcome Centres in York Region, and itinerant service locations

Hours: 35 hours per week; may be required to work irregular hours including evenings, weekends and some holidays

Salary Range: $49,085 to $55,219

Current Rate: $26.97 per hour

Status: Unionized

Responsibilities:

· Design, organize, facilitate, and evaluate age-appropriate group sessions and workshops for immigrant children aged 6-12, youth aged 13-25, and their families;

· Conduct one-on-one needs assessments and provide information and orientation services to immigrant families and their children and youth;

· Develop individualized settlement plans with youth, including but not limited to access to government benefits, school registration, education pathways, employment readiness, and guidance on life skills and adjustment to Canada;

· Provide information, supportive counselling, a­­­nd referrals to immigrant parents, children, and youth to address parenting challenges, family adjustment, parent-child relationships, and navigation of Canadian systems;

· Facilitate access to needed services and resources by providing interpretation or translation where there are barriers due to language, culture, race, and class;





· Work collaboratively with the Settlement team to design, coordinate, and deliver joint family initiatives and programs that support newcomer women and families;

· Recruit, train, supervise, and engage youth volunteers by providing orientation, ongoing support, and meaningful volunteer opportunities;

· Recruit clients for program activities;

· Conduct outreach activities with Welcome Centre’s internal partners, community partners and schools to promote our programs and explore partnership opportunities

· Keep the team updated on emerging needs and new information by tracking government policies and community resources to effectively inform and refer clients;

· Maintain and update client records and prepare statistical reports in a timely and accurate manner;

· Attend internal/external meetings as required;

· Monitor program activities, budget and expenses as directed;

· Establish and maintain excellent service quality for clients;

· Establish and maintain excellent working relationship and communication with internal staff, Welcome Centre’s partners, and external groups.

Qualifications:

· University degree from a recognized institution in a related field (e.g., Social Science, Social Work, Child & Youth Studies, Education);

· Strong understanding of the cultural and social backgrounds of immigrant children and youth aged 6-25 and their parents, as well as the settlement and integration challenges faced by them;

· Excellent knowledge of government and community resources;

· Be innovative and skilled in program design,



activity organization and community outreach;

· Excellent children and youth programming skills, possessing special talents and proven ability in life skills facilitation, performing arts, sports, etc;

· Strong interpersonal and communication skills with children, youth and parents;

· Demonstrated experience in working with immigrant children, youth and families;

· Proficiency in written and spoken English, as well as Cantonese and Mandarin;

· Able to work in a multi-cultural environment;

· Experience working within the Welcome Centre system and knowledge of Welcome Centre services are strong assets

· Familiarity with WCCM (Welcome Centre Database) is an asset

· Proficiency in computer; Microsoft Office, graphic software and social media that facilitate work, communication and online marketing;

· Flexible, willing to work in evenings and weekends;

· Vulnerable Sector Screening is mandatory;

· Able to travel in the GTA, has a valid driver license and possession of a car is preferred.

Resumes and cover letters are to be sent to CICS by 5:00 pm on October 24, 2026.

Application should quote # Job 24-26 / Youth Worker (Cantonese and Mandarin) and address the covering letter to:

Hiring Committee

Centre for Immigrant and Community Services (CICS)

2330 Midland Avenue

Toronto, ON

M1S 5G5

CICS is an equal opportunity employer. We provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code. We thank all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquiries.

Pay: $26.97 per hour

Education

- Bachelor's Degree (required)

Language:
- Cantonese (required)
- Mandarin (required)

Work Location: In person

📌 Youth Worker (Cantonese and Mandarin) – Contract until March 31, 2027 (Markham)
🏢 Centre for Information and Community Services of Ontario
📍 Markham