Part-time / Full-time; Various shifts available / week or weekend / from 8 a.m. to 9 p.m.
In honour of Florence Nightingale
Florence Nightingale (1820–1910), known as "the lady with the lamp," was a British nurse, social reformer and statistician, best known as the founder of modern nursing — her courage, boldness and professionalism inspired us to name our organization after her.
Why work with Flowrence?
- Join a agile and innovative team
- Work that makes a difference in people's lives every day
- Work-life balance
What makes you a good candidate?
- Solid foundation in customer care
- Deep understanding of the unique dynamics within healthcare
- A proven track record in managing patient interactions, appointment scheduling, and handling inquiries with empathy and efficiency
- Attention to detail, strong organizational skills, and commitment to delivering exceptional service
What's in it for you?
- You will play a crucial role in shaping the patient experience, fostering a positive and supportive environment
- You'll be part of a collaborative and innovative team dedicated to enhancing patient satisfaction
- Ample room for career development
Responsibilities
- Handling emails,
phone calls
- Data entry into our various cloud-based platforms: appointment scheduling system and electronic medical record system
- Responding to client inquiries
- Preparing quotes for blood testing and communicating with clients regarding quotes
- Present online (on Teams/Slack) to meet various team and client needs during clinic hours
Qualifications:
- Our patients are clients - as our services are private, patients choose us because our services stand out, so you will help us stand out by:
- Fluency in French and English, oral and written
- Strong technical skills in the use of cloud-based platforms (with regards to data entry)
- Excellent organizational skills with the ability to multi-task in a fast-paced environment
- Ensure the delivery of quality and quantity of service
- Positive attitude and ability to work well with others
- Thorough and detail oriented
- Experience with electronic medical records (EMR) technology (an asset)
- Experience in customer service in a medical environment (private sector an asset)