Elevate your career as a Bilingual Pre-Delinquency Contact Center Agent at BMO, working remotely. This role emphasizes customer engagement while implementing effective collections strategies to assist clients.
BMO is seeking a skilled qualified to join its remote team. This position requires 3-5 years of experience in customer service or collections, focusing on high-risk account resolutions. You will support BMO clients in navigating payment strategies while providing excellent service to build trust and maintain relationships.
Key Responsibilities:
- Evaluate high-risk accounts for collection opportunities
- Advise clients on payment strategies tailored to their needs
- Handle complex customer escalations efficiently
- Manage incoming calls with professionalism and expertise
- Coordinate communications and transactions for clients
Requirements:
- 3-5 years of relevant experience in collections
- In-depth knowledge of consumer collections laws
- Strong verbal and written communication skills
- Proven analytical and problem-solving capabilities
- Ability to handle sensitive customer information discreetly
Become an integral part of BMO's mission in this crucial customer-facing role.