Drive excellence in customer support as a Default Management Supervisor with Manulife Bank. Lead a dedicated team to manage financial hardships while enhancing operational effectiveness and risk management.
This leadership role focuses on developing a high-performing team responsible for mortgage and lending delinquency management. You will ensure compliance with regulatory standards while fostering a customer-focused culture. Collaborate with various business partners to resolve complex customer issues and optimize service quality.
Key Responsibilities:
- Lead and develop a high-performing team
- Foster an accountable and inclusive team culture
- Drive exceptional customer experiences and operational performance
- Identify process improvement opportunities for better service
- Manage escalated customer cases and delinquency strategies
Requirements:
- 3+ years in default management or banking operations
- Experience in leading and coaching teams
- Robust understanding of residential mortgage products
- Knowledge of compliance and regulatory requirements
- Bilingual in French and English is a plus
Embrace the chance to inspire change and operational excellence as a Default Management Supervisor at Manulife.