Enhance customer loyalty with Cogeco Connexion as a Retention & Base Specialist in Burlington, ON. Use your negotiation skills to retain customers and maximize revenue opportunities.
The Retention & Base Specialist plays a vital role in managing customer interactions to boost retention and sales. This position requires strong communication and problem-solving abilities. You will balance account modifications, resolve billing issues, and meet KPIs while fostering genuine connections with customers.
Key Responsibilities:
- Handle downgrades or disconnect requests professionally.
- Respond to inbound inquiries and conduct outbound campaigns.
- Resolve billing and account modification requests effectively.
- Troubleshoot escalated customer issues and offer solutions.
- Provide competitive market comparisons to retain customers.
Requirements:
- High school diploma required; post-secondary preferred.
- 1-3 years in retention, sales, or customer service.
- Strong communication skills; bilingualism is an asset.
- Familiarity with Salesforce and general telecom knowledge.
- Self-motivated with solid problem-solving ability.
Utilize your skills in customer retention, sales, and service excellence at Cogeco Connexion.