Manulife's Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Manulife's Individual Insurance team currently has an chance for a New Business Case Coordinator.

The primary responsibility is to provide proactive support to our Corporate Account, National Account and Independent Advisor offices, as well as to liaise with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities:

- Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the New Business process.
- Proactively follow up on all pending cases to ensure service standards are being met.
- Anticipate the needs of their customers and make outbound calls, emails or new business notifications to keep them informed of the details that are important to them.
- Assume ownership of the files assigned, understand any urgency and assist in solving the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications:

- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.




- Possesses excellent oral and written communication skills.
- Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management.

Preferred Qualifications:

- Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management.
- Proven track record as a team player with strong interpersonal skills.
- Must be adaptable and capable of managing ongoing change.
- Ability to influence, persuade, and guide others effectively.
- Skilled at identifying when exceptions are necessary and escalating appropriately to ensure superior service.
- Competent in researching and identifying problems and contributing to solutions.
- Exceptional organizational skills with keen attention to detail.
- Familiarity with individual life insurance terminology and products is an asset.

When you join our team:

- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock





Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíeno

📌 Bilingual New Business Case Coordinator (Toronto)
🏢 Manulife
📍 Toronto