- Manage customer warranty inquiries, claims, and service-related issues in a timely and professional manner.
- Respond to customer inquiries via phone and email, providing accurate information and effective solutions.
- Coordinate with suppliers regarding warranty claims and product-related concerns, including skis, boots, and related products.
- Track and follow up on outstanding warranty claims to ensure prompt resolution.
- Address customer concerns professionally and work toward positive outcomes that enhance customer satisfaction.
- Maintain accurate records of warranty claims, customer communications, and service requests.
- Process and manage customer correspondence and other administrative duties as required.
- Collaborate with internal teams and external partners to resolve customer issues efficiently.
- Provide exceptional customer service while maintaining a professional and positive attitude.
Requirements
- Previous experience in customer service, administration, retail, or a related field is considered an asset.
- Strong customer service skills with professional telephone etiquette.
- Excellent written and verbal communication skills.
- Confident problem-solver with the ability to handle customer concerns effectively and professionally.
- Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
- Ability to prioritize workload and meet deadlines in a fast-paced environment.
- Proficiency with Microsoft Office and general computer applications.
- Positive attitude, strong work ethic, and a commitment to delivering outstanding customer experiences.
Corporate Culture
- Competitive compensation of $21.00 per hour.
- Vacation and health perks.
- Supportive team environment and on-the-job training.
- Opportunity to develop customer service, warranty administration, and problem-solving skills within a growing organization.