Build Your Career With Us

As a Bilingual Consumer Credit Representative, you will be part of a dedicated team based in Ontario and reporting to the Director, Global Credit and Collections. If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The WorldTM.

What You Get

- Competitive compensation, with an anticipated annual base salary of $50,000–$60,000, based on your experience, skills, qualifications, and market location.
- A hybrid work environment, with in-office and remote work determined by business needs and role requirements.
- Comprehensive benefits package designed to support the health, well-being, and financial future for you and your family.
- The tools you need to succeed, including a company laptop.
- A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day.
- Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.
- An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.
- Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why

It takes excellent people to achieve greatness.

People with a sense of purpose and integrity.

People with a relentless pursuit of excellence.

People who care about making things better For Those Who Make The WorldTM.

What You Will Get To Do

- Review and process consumer credit applications,



including verification of electronically submitted and manually entered applications for completeness and accuracy.
- Assess creditworthiness using credit bureau reports, banking information, and other relevant sources to determine application approval or decline in accordance with established policies and service standards.
- Communicate credit decisions and related information to dealers, including approvals, refusals, authorization numbers, repayment options, and contract requirements.
- Verify legal contracts and supporting documentation for accuracy, completeness, and required signatures prior to system entry and funding.
- Maintain accurate customer, contract, and account records throughout the full contract lifecycle.
- Administer billing and payment activities, including the setup and maintenance of Electronic Funds Transfer (EFT), processing of credit card payments, cheque deposits, returned payments, and related account adjustments.
- Reconcile invoices, statements, and account records on a regular basis to ensure financial accuracy and completeness.
- Prepare and distribute customer statements and correspondence, including notices related to rejected payments, account status, and collection activity.
- Manage delinquent accounts by initiating collections activity, issuing collection letters,



and coordinating payment arrangements with customers as appropriate.
- Respond to dealer and customer inquiries regarding account balances, payment arrangements, statements, contract status, and related finance matters.
- Coordinate dealer funding activities, including the processing of direct deposits for approved contracts.
- Perform month-end closing activities, generate required reports, and provide backup support for related financial closing processes.
- Maintain and update departmental procedures, financing programs, and related portal information to support operational effectiveness.
- Organize and maintain physical and electronic records in accordance with established retention and filing procedures.
- Perform other related duties as assigned.

Who You Are

- 1-3 years experience in customer service, accounts receivable, or consumer lending/collections.
- Experience with payment processing, account reconciliation, or collections is considered an asset.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in MS Office, particularly Excel and Outlook.
- Strong written and oral verbal and written communication skills in both English and French.
- Ability to manage multiple priorities, prioritize tasks and meet deadlines.
- Demonstrated problem-solving and reasoning skills, with the ability to address practical issues involving multiple variables and limited standardization.
- Ability to travel to our Kitchener, Ontario facility as needed.
- Credit Basic Certificate from the Credit Institute of Canada preferred.

This job posting is for an existing vacancy within our organization.

What's more, you'll get that pride that comes

📌 Bilingual Consumer Credit Representative (Kitchener)
🏢 Stanley, Black and Decker
📍 Kitchener