## Agent ou agente III, OpérationsPostuler: Sur place: Mississauga, Ontario: Temps plein: Publié aujourd'hui: Date de fin : 21 octobre 2026 (Il reste 3 jours pour postuler): R\_1514415Lieu de travail :Mississauga, Ontario, CanadaHoraire :37.5Secteur d'activité :Services bancaires personnels et commerciauxDétails de la rémunération :$47,200
- $66,600 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues.

Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l'expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l'échelle salariale au fil du temps, à mesure qu'ils s'améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l'expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d'autres besoins particuliers du secteur et de l'entreprise.

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description du poste
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.

Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.Customer:* Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)




* Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
* Identify opportunities to improve service delivery
* Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
* Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels Shareholder:* Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
* Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
* Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
* Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
* Contribute to the development/delivery of presentations/ communications to management or broader audiences




* Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
* Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
* Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
* Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow Employee/Team:* Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
* Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
* Provide training, coaching and / or guidance to others on the team
* Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
* Ensure the timely communication of issues that are relevant to the team and encourage a valuable working relationship with other departments
* Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
* Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or g

📌 Operations Officer III (Mississauga)
🏢 TD Bank Group
📍 Mississauga