Job ID3432Work TypeHybridBusiness unitOffice of the CEO and Government RelationsPay gradeL
- OTHApply before30 October 2026Number of openings1Posting typeInternal & ExternalAt ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the Role
Operating as a strategic catalyst, diplomatic facilitator, and insight-driven professional, the Practice Delivery Lead in ATB's Centre of Expertise bridges high-level enterprise vision with practical execution. By integrating design-thinking methodologies with strategic analytical practices, the role surfaces client and stakeholder needs to unlock ATB’s expert-led growth and identify distinct market positioning.
Through collaborative workshops and strategic analytical frameworks, the Lead applies ATB's structured methodology to help partners identify, evaluate, and validate niche market specializations and complementary service offerings that showcase ATB’s expertise, and build long-term competitive advantage.



The position acts as a vital benchmark for operational quality—advocating human-centered change, streamlining workflows, maintaining governance standards, and crafting value-oriented narratives to empower cross-functional teams in evaluating viability and scaling user-focused practices that generate enterprise value.
Focus:Strategic Market Specialization & Chance Framing: Combining rigorous strategic analysis with human-centered research to operationalize and facilitate analytical models. Guiding teams to discover, evaluate, define, and validate high-margin specialized market niches where ATB can achieve clear competitive differentiation.
Design-Led Workshop Facilitation & Strategic Alignment: Applying design-thinking techniques (e.g., journey mapping, empathy mapping, ideation, and rapid prototyping) to design and guide collaborative workshops, alignment sessions, and operational discussions across diverse stakeholder groups.
Human-Centered Workflow Optimization & Governance: Applying strategic systems thinking to enhance existing SoE workflows, streamline end-to-end service delivery, maintain operational governance, and track progress using balanced performance KPIs.
Strategic Narrative & Value-Driven Communication: Synthesizing complex data, qualitative insights, and framework outcomes into compelling visual and verbal narratives for frontline teams, key stakeholders, and executive leadership.
Human-Centered Change Management & Cultural Transformation:



Applying empathetic design principles to change management—guiding teams through the cultural and behavioral shifts necessary to adopt standardized evaluation tools, new operating models, and innovative practices.
AccountabilitiesStrategic Market Specialization & Design-Thinking FacilitationMatrix Implementation & Strategic Analysis: Guide cross-functional teams through repeatable evaluation matrices analyzing macro-environmental trends, market maturity, business capability requirements, profitability, risk, and competitive intensity.
Human-Centered Discovery & Synthesis: Design and lead discovery workshops leveraging design-thinking tools to synthesize client pain points, qualitative client feedback, economic signals, and internal capabilities—enabling teams to pinpoint targeted, high-margin opportunities.
Strategic Prioritization & Resourcing Guidance: Facilitate stakeholder alignment around structured prioritization matrix models (e.g., Feasibility vs. Desirability vs. Viability) to help leadership allocate capital, resources, and investments toward high-impact emerging domains.
Operational Facilitation, Service Design & Executive SupportCross-Functional Co-Creation: Design and facilitate interactive service-design workshops to align cross-functional partners, map current/future state experiences, resolve operational friction, and drive organic adoption of System of Expertise tools.
Executive Decision Support & Synthesis: Manage, format, and present strategic options analysis, tactical outputs, framework evaluations, and quarterly/ad-hoc reporting for leadership review.
Practice Delivery, Strategic Governance & Quality ControlWorkflow & Process Optimization: Conduct root-cause and systems analysis t

📌 Practice Delivery Lead, Centre for Expertise (Winnipeg)
🏢 ATB
📍 Winnipeg