Lead Level 2 support initiatives at BMO, managing end user systems and mentoring a dynamic team. This role emphasizes advanced troubleshooting, service monitoring, and collaboration across technical teams. As the L2 Desktop Team Lead, you will spearhead technical support protocols in a 24/7 environment, ensuring adherence to service standards. Utilize tools like ServiceNow and Power BI to enhance operational performance while providing coaching and development for team members. The focus is on fostering a collaborative culture while effectively resolving complex incidents.

Key Responsibilities
• Provide advanced technical troubleshooting for end user systems
• Act as primary escalation point for Desktop Support Analysts




• Lead daily operational activities ensuring adherence to standards
• Mentor team members through knowledge sharing and training
• Collaborate with diverse teams for incident resolution

Requirements:
• 4-6 years in end user technology support
• Technical leadership experience in support organizations
• Expertise in Windows 10/11 and Microsoft 365 support
• Proficient in ServiceNow and Power BI
• Solid communication and problem-solving skills Elevate your career by leading technical support at BMO, ensuring exceptional service outcomes for end users.

📌 Desktop Support Team Lead at BMO (Toronto)
🏢 BMO
📍 Toronto