Customer Service Administrator- 12 Month Temp Contract Job Description

Posting Start Date: 10/9/26
Job Location (Short): Fort McMurray, Alberta, CAN, T9K 0K4
Requisition ID: 37104
Onsite or Remote: Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.

Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee advantages package that is designed to enhance the well‐being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

- Competitive wages: base pay is $59,000- 63,000/year dependent on skills and qualifications. Discussion regarding full compensation package conducted upon initial pre-screen.
- Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)




- Health Care and Personal Wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Join a team where customer service and organization make a real impact.

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We're looking for a Customer Service Administrator to be the go-to support for our customers, internal teams, and parts operations. In this role, you'll combine your administrative expertise, problem-solving skills, and attention to detail to deliver exceptional service while supporting critical business processes.

If you enjoy building relationships, managing multiple priorities, and being an essential part of a collaborative team, we'd love to hear from you

Reports to: Customer Service Representative, Supervisor
Shift:5x2- Monday-Friday, 8h a day
Term: 12 month contract
Allowances: Additional premiums and allowances are associated with this position due to location
Safety Sensitive:



No- RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 25% within Canada
Relocation: This position does not offer relocation

Key Job Responsibilities

- Serve as the first point of contact for customer parts inquiries, providing accurate information and exceptional service
- Process and manage purchase orders, quotes, returns, credits, and major shutdown orders while ensuring accuracy and compliance with customer requirements
- Coordinate with purchasing and vendors to source parts and support customer needs
- Manage freight invoicing, customer chargebacks, and vendor invoice processing through SAP and related systems
- Maintain accurate inventory and documentation records, including cycle count entries and Billof Lading (BOL) management
- Support a strong safety culture while collaborating effectively with customers, vendors, and internal teams

Qualifications/Requirements

- High School Diploma or equivalent
- Minimum 2 years of customer service and/or administrative experience required; parts industry experience is considered an asset
- Strong attention to detail and commitment to accuracy in data entry and transactional processing
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
- Proficiency with SAP and Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint)
- Outstanding communication and relationship-building skills

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The su

📌 Customer Service Administrator- 12 Month Temp Contract (Anzac)
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