Position Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our warehouse operations. This role serves as a key point of contact for customers while also handling administrative and data-related tasks that support daily warehouse functions. The ideal candidate is highly organized, communicates clearly and effectively, demonstrates enthusiasm and a proactive mindset, and thrives in a fast-paced environment.

Schedule:

Monday – Friday, 9:00 AM to 5:30 PM

Key Responsibilities

- Serve as the customer-facing service representative for assigned customer accounts, supporting daily inquiries regarding inbound receipts and returns, outbound order processing, inventory, and shipping, ensuring a positive and consistent customer experience
- Respond to customer inquiries in a professional and timely manner via phone and email
- Investigate and resolve customer issues, concerns and complaints by identifying root cause and solutions, and provide timely and consistent follow-up until resolved
- Maintain a high level of customer satisfaction through a solid understanding of the CCLS services and customer business requirements, and provide courteous, efficient, and proactive service
- Collaborate and c ommunicate clearly and effectively with warehouse staff, supervisors, and management. Ensure customer needs, receipt, and order prioritization, and fulfillment exceptions are communicated to all appropriate parties
- Communicate all escalated service issues and customer concerns with a sense of urgency to the appropriate supervisors and manager(s) promptly
- Identify recurring customer inquiries, concerns,



and/or service issues and recommend process improvements to enhance customer satisfaction
- Monitor receipts, customer orders, and inventory using the CCLS WMS (warehouse management system) and other internal systems
- Perform administrative duties, including accurate data entry, updating logs, templates, and reports, as required
- Maintain and update records using MS Office applications such as Microsoft Excel and other internal CCLS systems
- Ensure accuracy and attention to detail in all documentation and correspondence with internal team members and external customers
- Follow company policies, procedures, and service standards when interacting with customers, vendors, and carriers
- Participate in various internal and customer-facing meetings as required.
- Office-based role within a warehouse environment
- May require occasional time on the warehouse floor
- Fast-paced setting with fluctuating order volumes

Qualifications & Core Competencies

- Minimum of 2 years of customer service experience, preferably in a 3PL logistics, warehouse, or operations environment.
- Strong verbal and written communication skills
- Strong proficiency in Microsoft Office Suite, particularly Microsoft Excel for data entry and reporting
- Excellent organizational skills with strong attention to detail and accuracy
- Ability to manage multiple tasks and prioritize effectively
- Reliable, professional,



and customer-focused mindset
- Experience working in an e-commerce, retail or wholesale fulfillment environment is an asset
- Familiarity with transportation services is an asset

Why people love working for Canada Cartage

- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a robust company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer

- Canada Cartage has been recognized on the Forbes list of Canada's Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada's Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage's reputation as an employer of high quality.
- We've been acknowledged by Forbes 2023, as one of Canada's Best Employers for Diversity

Come work with an industry leader

- Canada Cartage is committed to adhering to the objectives and requirements out

📌 Customer Service Representative (Mississauga)
🏢 Canada Cartage Group
📍 Mississauga