Enhance your career as a Customer Service Representative I with Covia in Havelock, ON. Foster customer relationships by processing orders and managing expectations with accuracy and efficiency.

Covia seeks a dynamic Customer Service Representative I to join the team at the Nepheline Syenite Operations. This role involves managing customer orders in a fast-paced environment while adhering to policies and procedures. You will play a vital role in logistics coordination and customer complaint management.

Key Responsibilities:

- Execute order entry and confirmation processes
- Coordinate logistics for efficient order delivery
- Manage customer complaints and resolutions
- Support monthly account close activities
- Provide primary support for inbound phone inquiries

Requirements:

- Associate's degree in business or related field
- Minimum 2+ years in customer service and account management
- Proficient in IFS, Salesforce, and Microsoft Office
- Strong detail orientation with deadline management skills
- Excellent qualified telephone and email etiquette

Leverage your skills in customer service and account management to contribute to Covia's mission of innovation and sustainability.

📌 Customer Service Representative at Covia (Apsley)
🏢 Covia
📍 Apsley