Summary/Purpose

Position Description & Qualifications

- Evaluates the driving ability of applicants at the G2 and G level.
- Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
- Provides grade of road test, licence information and resolves licensing issues.
- Provides information and assistance related to Driver Examination services.
- To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Key Responsibilities

- Provides excellent customer service during the delivery all Driver Examination Services.
- Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s).
- Completes verification by verbally confirming the candidates full name and full date of birth.
- Examine applicants through a road test; to determine applicant's abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
- Provides examination results and details regarding errors and areas requiring improvement.
- Completes evaluation forms for road test assessments.
- Attends travel points to provide testing and licensing services, where applicable.
- If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
- Conducts road test for those requiring special needs or for those with disabilities.
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety,



environmental, drug and alcohol, and quality.
- Adheres to all Ministry and operational confidentiality requirements.
- Other related duties relevant to this position as may be required.

Health And Safety

- Ensures the ongoing maintenance of safe, healthy, and sustainable working setting at a DriveTest Centre including travel points.
- Takes every precaution to contribute to a safe and healthy workplace.
- Demonstrates correct use of equipment, materials and protective devices required by law.
- Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
- Takes the initiative to report unsafe conditions.
- Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

- Comply with Serco Canada Inc. policies and procedures.
- Performs other tasks as assigned by management, including but not limited to special projects.
- Must participate in obtaining any required security measures, as deemed by Serco.
- Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct.

Job Requirements

EDUCATION /CERTIFICATIONS

- GED or high school diploma as a minimum
- Must hold a valid Ontario Class G driver's licence.




- Must have at least four years driving experience, verified based on "date first licenced" indicated on the Ontario driver's licence.
- Must hold a valid Class M and/or controlled class driver's licence, if applicable.
- No more than four demerit points and three violations at all times during employment as a Driver Examiner.

KNOWLEDGE and EXPERENCE

- Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
- Intermediate level computer skills required.
- Two (2) years' experience with demonstrated excellent customer service.

Skills/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving)

- Excellent customer service skills, ability to deal with difficult and highly complex situations.
- Ability to multi-task.
- Ability to process and manage sensitive personal information.
- Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
- Strong judgement and decision-making skills.
- Ability to self-manage a schedule within the confines of their scheduled worked day.

Knowledge and understanding of driving and assessment

- Theory of driving behaviour, hazard perception and accidence avoidance. Driving test policies and standards, requirements of the driving test.

Assessment skills

- Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensive recognition of dangerous situations. Uniformity and consistency in assessment. Assimil

📌 Driver Examiner 1-Full-Time- Perm-Bilingual-Sudbury (Greater Sudbury)
🏢 Serco
📍 Greater Sudbury