The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.
The versatility to work both independently and collaboratively as part of a agile team.
Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.
Superior problem-solving capabilities and organizational acumen to address challenge effectively.
Benefits
- Earn $24 CAD per hour1
- Minimum commitment of only 15 hours per week, you can work more hours if you want to.2
- Make your own flexible work schedule anytime:
- Monday to Friday: 5:00AM-9:00AM EST
- Thursday and Friday: 8:00PM-12:00AM EST
- Saturday and Sunday: 5:00AM-10:30AM EST
- Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling
Requirements
- Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
- Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
- A keen ability to adapt to new processes and thrive in a fast-paced work environment.
- Bi-lingual English and French, is a requirement
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