Job Description

Job Description

The Opportunity Spotter Security is hiring an Account Manager – Electronic Security Solutions to grow new and existing business across Ontario, primarily in the GTA/GTHA. This is an ideal next step for someone with approximately 3 years of electronic security experience , primarily in sales, account management or another customer-facing role, who has developed a solid foundation and is ready to take greater ownership of the complete sales cycle.

For more than 20 years, Spotter has designed, installed and supported commercial video surveillance, access control, intrusion alarm, live monitoring, mobile surveillance and cloud security solutions across North America. Our business has been built differently from many transactional security companies. We work with large commercial and multi-site organizations that value quality products, knowledgeable advice and excellent service and support.

Many of these customer relationships have grown over years as we help them expand, upgrade and modernize their security systems. That means our sales cycles aren't always fast, and that's intentional. We focus on building long-term customer relationships rather than chasing every bid or competing to be the lowest price. We're looking for someone who wants to learn that approach and become a stronger consultative salesperson.

What You'll Do

Manage new and existing B2B customer opportunities from discovery through close and ongoing account development. Build and maintain relationships with existing and past customers through regular phone, video and in-person communication. Facilitate inbound leads and new opportunities while conducting targeted prospecting with existing, past and prospective customers. Conduct virtual and onsite meetings,



customer discovery and security site surveys.

Understand customers' existing security environments and identify opportunities for upgrades, replacements, expansions and additional services. Develop practical video surveillance, access control, alarm and related electronic security solutions. Select appropriate products and equipment based on customer requirements. Prepare scopes of work, quotations and proposals, including equipment and estimated installation labour. Present recommendations, guide opportunities through the sales process and follow up consistently and professionally.

Grow existing accounts through appropriate upsell and cross-sell opportunities, including recurring monitoring, cloud, mobile and maintenance services. Maintain accurate pipeline information in Salesforce and stay disciplined about follow-up and opportunity management. Partner with technical and Operations teams on system design and for a smooth handoff from sales through installation and ongoing support. Stay current with electronic security technology and learn Spotter's approach to solution design, estimating and consultative selling.

How We Sell At Spotter, we build relationships, not transactions . Our Account Managers aren't expected to simply produce as many quotes as possible. We want them to understand the customer's business, their existing security environment and where their needs are heading.



That could mean helping a customer upgrade an aging video system, expand access control to another facility, add monitoring services, move technology to the cloud or develop a longer-term security strategy across multiple locations.

We believe the time between sales is just as important as the sale itself. Staying in touch, following up properly, asking good questions and becoming a trusted resource creates relationships that can grow substantially over time. We're looking for someone who already understands the fundamentals of electronic security and sales, but who is also willing to learn. We'll teach you how Spotter approaches customers, develops opportunities and builds long-term accounts.

What You Bring 3 years of experience in electronic security, low-voltage systems or a closely related technical-systems setting, ideally with meaningful sales or account-management experience. Working knowledge of video surveillance and access control, including concepts such as IP networking, PoE, NVR/VMS, readers and door hardware. Customer-facing B2B sales, technical sales, estimating, sales support or account-management experience.

An understanding of the sales process, including discovery, solution development, quoting, follow-up and closing. The ability to build relationships over the phone, through video meetings and in person. Experience developing practical security solutions, selecting appropriate products and estimating installation requirements.

Strong listening, communication, organization and follow-through, with the confidence to discuss technical solutions in plain language. A consultative mindset and an interest in understanding a customer's longer-term needs rather than simply pursuing the next t

📌 Account Manager (Markham)
🏢 Spotter Security
📍 Markham