Elevate your career as an Apps Support Analyst with Citi, providing crucial technical support to trading desks. Focus on ITIL procedures to enhance business performance and user experience.

As a developing professional in this role, you will provide technical and business support for Citi applications. Your expertise will help interface between users and internal technology groups. You'll play a vital role in maintaining reliable platforms while supporting application releases, disaster recovery testing, and risk analysis.

Key Responsibilities:

- Provide technical and business support for users of Citi applications
- Act as liaison between users, internal tech groups, and vendors
- Participate in disaster recovery testing and application releases




- Analyze applications for risks, vulnerabilities, and security issues
- Develop and maintain technical support documentation

Requirements:

- 2-5 years of relevant experience
- Knowledge of apps support procedures and financial industry
- Strong communication and customer service skills
- Familiarity with problem management tools
- Basic understanding of financial markets and products

Contribute to the success of Citi's trading desks through your expertise in apps support and problem-solving.

📌 Apps Support Analyst at Citi (Mississauga)
🏢 Citigroup
📍 Mississauga