Job Description
Summary

About the Faculty of Social Sciences
The FSS comprises nine departments, schools and institutes, which offer undergraduate, masters and doctoral programs in both English and French. With its 10,000 students, 260 full-time professors, and wide array of programs and research centres, the Faculty of Social Sciences plays a key role at the heart of the University of Ottawa. Its graduate students are supervised by excellent researchers and undertake cutting-edge research in the Faculty's masters and Ph.
D. programs. Along with its complement of about 100 administrative employees, the faculty is proud to provide a cooperative working environment that inspires new ideas, encourages creative ingenuity, and promotes excellence.

Position Purpose

Administers, coordinates and evaluates the operational delivery and continuous improvement of specialized programs within the School of Psychology. Develops, implements and maintains administrative processes and communication strategies that support program objectives and ensure efficient service delivery. Fosters effective stakeholder engagement and ensures compliance with institutional policies, regulatory requirements and established standards. Provides operational coordination for day-to-day program activities, supports program leadership in planning and decision-making, and contributes to the ongoing success, quality and growth of the School's specialized program offerings.

In this role, your responsibilities will include:

- Operations and Program Administration: Leads and coordinates administrative operations that support the effective delivery of program activities and initiatives. Develops, implements and continuously improves workflows, procedures and operational practices to enhance efficiency,



service quality and student experience. Supports the development and implementation of new programs, partnerships, and strategic initiatives. Serves as a resource to internal and external stakeholders on program requirements and processes and ensures that operational activities comply with institutional policies, program objectives and applicable regulatory requirements.
- Student Services and Academic Administration: Advises and supports students, faculty and staff regarding academic policies, procedures and program requirements. Assesses student needs, interprets and applies academic regulations and resolves complex situations requiring sound judgement and policy application. Coordinates academic administrative processes and records management, collaborates with faculty and administrative partners to support student success and recommends improvement to services, procedures and practices that enhance the student experience.
- Stakeholder Engagement and Relationship Management: Develops, fosters and maintains effective working relationships with internal and external stakeholders and partners to support the planning, delivery and continuous improvement of program activities. Coordinates stakeholder communications, facilitates meetings and consultations and serves as a liaison between program leadership and partners. Exercises a high degree of diplomacy,



discretion and judgement when handling sensitive or confidential information.
- Communication and Information Management: Develops, coordinates and evaluates communication strategies and information sharing activities that support program goals and stakeholder engagement. Creates and maintains communication material, in collaboration with the Faculty's marketing and communications team. Ensures communications are accurate, accessible and appropriate to diverse audiences. Supports marketing, outreach, recruitment and engagement activities. Monitors the effectiveness of communication activities, recommending enhancements as required.
- Regulatory Compliance and Risk Management: Monitors and supports compliance with institutional, professional, ethical and regulatory requirements governing program activities. Ensures adherence to applicable policies, procedures and operational standards. Maintains records and documentation required for audits, accreditation, quality assurance and reporting purposes. Identifies operational risks and recommends mitigation strategies. Supports the implementation of changes arising from the evolving regulations, policies and organizational priorities.
- Financial and Resources Coordination: In collaboration with the Faculty's finance team, coordinates and monitors financial and administrative processes that support program operations and resource management. Tracks expenditures and budget activities. Coordinates various financial and HR processes with the designated teams within the Faculty. Ensures all financial activities comply with institutional policies, procedures and accountability requirements.
- Project Coordination and Administration: Coordinates and oversees the implementation of projects,

📌 Lead Coordinator, Academic Administration (Ahuntsic)
🏢 University of Ottawa
📍 Ahuntsic