ESSENTIAL JOB RESPONSIBILITIES

include but are not limited to: Support and demonstrate IMA’s core values Value and understanding the importance of diversity, equity, and inclusion among all IMA associates Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow Establish clear expectations, accountability, goals, and development plans for leaders and team members. Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes Provide strategic directions for Field Technician services supporting offices across the country. Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions. Responsible for daily support activities across in office Field Technicians and Enterprise Help Desk. Sets key processes and standards for on-site workstation and peripheral hardware and support models. Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements) REQUIRED EXPERIENCE & SKILLS

include but are not limited to: Required: Bachelor’s degree Required: 14+ years’ or equivalent work experience in computer technology-related fields Required: 10+ years’ management experience with technical team members Preferred: experience managing remote team members Required: in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other Required: 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams,



Sharepoint experience Required: 10+ years of workstation management and application deployment utilizing Microsoft Intune Required: 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred. Required: 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup Required: 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging. Preferred: Experience with Microsoft M365 integration projects. Some travel required Salary Range

$140,000—$175,000 USD Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus Stock Purchase Medical Plans Prescription Drugs Dental Vision Family Assistance Program FSA HSA Pre-Tax Parking Plan 401(k)



Life/AD&D; Accident Critical Illness Hospital Indemnity Long Term Care Short-term Disability Long-term Disability Business Travel Accident Identity Theft Paid Time Off Flexible Work Options Paid Holidays Sabbatical Gift Matching Well-Being Stipend Personal and Professional Development *These benefits do not apply to internship roles. Why Join IMA?

We’ve built a reputation for putting our associates first What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry

Business Insurance Magazine – Best Places to Work in Insurance US Insurance Awards – Community Outreach Project of the Year U.
S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist Inc. Magazine Best Workplaces Inc. 5000 – List of Fastest Growing Companies Alaska Journal of Commerce – Best Workplaces in Alaska Charlotte Business Journal – Best Places to Work Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies Connecticut Top Workplaces Dallas Business Journal – Best Places to Work Denver Business Journal – Best Places to Work Denver Business Journal – Fast 50 Kansas City Business Journal – Best Places to Work Los Angeles Business Journal – Best Places to Work Puget Sound Business Journal – Washington’s Best Workplaces Tampa Bay Times – Best W

📌 Director IT Technical Operations (Prince Edward Island)
🏢 IMA Financial Group
📍 Prince Edward Island