Enhance the member experience at Desjardins as a Senior Advisor focusing on NPS viability and strategic initiatives. Lead redesign projects and collaborate with stakeholders to optimize client journeys.
In this senior role, you will direct strategic improvements within the organization’s member and client experience while ensuring NPS viability. Your deep analytical ability and extensive experience will empower you to address complex issues, influence decision-making, and execute comprehensive experience strategies. This role requires strong collaboration with various stakeholders to gather feedback and manage customer journey maps effectively.
Key Responsibilities:
• Lead NPS implementation initiatives for business sectors • Monitor NPS viability and recommend strategic actions • Identify and address sector tool upgrade needs • Design or redesign customer journeys effectively • Gather member/client feedback for journey enhancements
Requirements: • Bachelor’s degree in a related field • Minimum of six years relevant experience • Bilingual: advanced French and English skills • Robust customer-focused and strategic mindset • Excellent interpersonal skills for stakeholder engagement
Utilize your expertise in member experience and strategic initiatives to drive impactful improvements at Desjardins.
📌 Senior Member Experience Advisor at Desjardins (Winnipeg)
🏢 Desjardins
📍 Winnipeg
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