KPMG Canada seeks a Functional Manager to oversee client engagements and ServiceNow solutions. Drive transformative projects and enhance your career within a supportive environment. As a Functional Manager in KPMG's dynamic ServiceNow practice, you will lead client workshops, gather requirements, and design impactful solutions. Your role requires a blend of business analysis, problem-solving, and stakeholder management, with a focus on Cyber and Risk projects. Collaborate with technical teams to configure and support ServiceNow to meet client objectives.
Key Responsibilities
• Manage client engagements and all project activities
• Coordinate workshops for requirements gathering and solution design
• Translate business needs into user stories for development
• Maintain solid client relationships to ensure project quality
• Lead the technical team in configuration and testing
Requirements:
• 5+ years in ServiceNow or related technology
• Experience in client-facing projects and requirements gathering
• Minimum 3 ServiceNow certifications
• Strong communication skills in English and/or French
• Proven problem-solving and stakeholder management techniques Elevate your career while driving impactful projects at KPMG Canada.