Become the key technical contact as a Resident Engineer dedicated to the Xplore network. Provide operational support and ensure seamless network performance while working closely with Ceragon and customers. As a vital member of the team, the Resident Engineer will manage daily technical engagements and oversee fault management processes. Responsibilities include first-line incident management, troubleshooting network issues, and coordinating with third-party service providers for maintenance. You'll also monitor network performance and facilitate software and firmware upgrades effectively.
Key Responsibilities
• Manage daily technical support and operational activities
• Oversee fault management and ticket tracking processes
• Coordinate with Ceragon Technical Support for incident resolution
• Troubleshoot network issues effectively across the Xplore network
• Coordinate third-party technicians for maintenance and upgrades
Requirements:
• Experience in telecommunications and network operations
• Solid fault management and troubleshooting skills
• Customer-facing technical support background
• Effective communication and relationship management abilities
• Knowledge of Ceragon MW equipment preferred Utilize your technical expertise to enhance the Xplore network's performance and customer satisfaction.