Elevate your career as a Staff Software Engineer with Dialpad, focusing on platformization in AI-driven customer experience. Your expertise will enhance developer productivity and service scalability. In this pivotal role within Dialpad's Vancouver or Kitchener offices, you will create a 1-3 year roadmap for shared services and drive platformization initiatives. Your

key responsibilities
include developing well-architected solutions and mentoring engineers. Leveraging your deep backend experience, you’ll help define technical resources and execute projects to meet team milestones and improve overall service integration.

Key Responsibilities
• Define roadmap for shared services over 1-3 years
• Write clear architectural design documents




• Provide estimates for technical resources
• Execute Shared Services platform projects
• Develop features with testing to ensure quality

Requirements:
• Experienced software engineer with backend focus
• Solid understanding of distributed systems
• Proven debugging and troubleshooting skills
• Familiarity with agile, iterative development
• Degree in Computer Science or relevant experience Help shape the future of customer experience through innovation at Dialpad.

📌 Staff Software Engineer at Dialpad (Vancouver)
🏢 Dialpad
📍 Vancouver