Manager, Design-Build Business Operations

Reports To: Ownership / Senior Leadership Location: Kirkland, QC Employment Type: Full-Time, Permanent Key Responsibilities

Sales Operations & Pipeline Management

Own the administrative and operational management of the Design-Build sales pipeline. Ensure opportunities, proposals, follow-ups, expected close dates and sales stages are accurate and current. Establish and monitor sales KPIs, conversion rates, pipeline value, aging opportunities and salesperson activity. Hold sales team members accountable for timely follow-ups and accurate opportunity management. Prepare sales forecasts and provide leadership with explicit visibility into upcoming work and expected revenue. Monitor sold projects to ensure contracts, deposits, documentation and internal requirements are completed before handoff. Coordinate and/or facilitate regular sales pipeline meetings. Identify stalled opportunities and ensure appropriate action is being taken. Continuously improve the sales process from initial inquiry through signed contract. Design-Build Business Operations

Oversee the administrative workflow of Design-Build projects from sale through completion and invoicing. Ensure clean and consistent handoffs between Sales, Operations, Accounting and Administration. Monitor project setup, documentation, billing readiness, change orders, deposits and closeout requirements. Maintain visibility into Design-Build backlog and upcoming workload. Work closely with operations and accounting to identify projects requiring invoicing or administrative follow-up. Identify gaps that could result in delayed billing, missed revenue, incomplete documentation or poor client experience. Ensure department information and systems remain accurate and current.



Coordinate administrative requirements associated with municipal and commercial clients when applicable. Performance Management & Reporting

Develop and maintain a meaningful Design-Build department scorecard. Establish measurable KPIs across sales, operations and administrative performance. Prepare weekly and monthly reporting for leadership. Monitor trends and proactively flag performance issues or operational risks. Translate data into clear action items rather than simply reporting numbers. Continuously evaluate whether existing measurables are providing useful information and develop new ones when required. Systems & Process Improvement

Become a power user of company’s operational and CRM systems, including Aspire and related technology. Develop, document and continuously improve department procedures and SOPs. Identify inefficient, unclear or inconsistent workflows and implement solutions. Build processes that are practical, measurable and easy for employees to follow. Improve data integrity and ensure team members consistently using systems as intended. Develop dashboards, reports, templates and tools that improve visibility and accountability. Look for opportunities to automate or simplify repetitive administrative processes. Lead implementation of new processes and ensure they are adopted by the team. Team Coordination & Accountability





Provide operational oversight and structure to the Design-Build sales and administrative functions. Establish transparent expectations, deadlines and follow-up procedures. Follow up consistently with team members on outstanding items. Support salespeople while also holding them accountable for required processes and measurables. Coordinate across departments to resolve issues before they become bottlenecks. Facilitate effective communication between Sales, Operations, Accounting and Leadership. Create an setting of accountability while maintaining positive and professional working relationships. Client & External Stakeholder Support

Assist with escalated or complex client communications when required. Communicate professionally with commercial clients, municipal representatives and other external stakeholders. Ensure commitments made to clients are properly documented and communicated internally. Help resolve administrative or communication issues that could negatively affect the client experience. Maintain a high standard of professionalism in all external communication. Leadership & Executive Support

Act as a trusted operational partner to Ownership and senior leadership. Take loosely defined ideas, problems or priorities and turn them into structured action plans. Conduct analysis and research to support leadership decisions. Maintain visibility on important outstanding items and ensure appropriate follow-up occurs. Proactively identify issues rather than waiting for leadership to discover them. Support special projects and company initiatives as required. Provide leadership with concise, reliable information about the health of the Design-Build department. What Success Looks Like

Leadership can quickly understand the health of the

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