Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are

Hotel Manager

Lead the next chapter at the Castle in the City.

An iconic landmark in the heart of downtown Vancouver, Fairmont Hotel Vancouver brings together timeless elegance, exceptional dining and warm, thoughtful hospitality.

As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational expertise and business judgment will help our teams achieve strong results while preserving the character that makes Hotel Vancouver special.

Reporting to the General Manager, you will be a key member of the Executive Committee.

What's In It for You

- An inclusive, empowering, and positive workplace where people are at the heart of everything we do
- Competitive annual salary starting from $185,000/-, commensurate with qualifications and experience
- Comprehensive advantages including health, dental, vision, life, disability, and paramedical coverage (subject to eligibility)
- Company-matched pension plan, with access to our Group Registered Retirement Savings Plan




- Paid time off including vacation, statutory holidays, and paid birthday leave
- Complimentary duty meals and dry cleaning of business attire
- Monthly TransLink reimbursement or complimentary parking
- Complimentary hotel stay with breakfast for two through our Be Our Guest program
- Colleague rates at Accor hotels worldwide for you and your family
- Exclusive Pacific Northwest Food & Beverage Discount Program
- Learning and development opportunities through Accor Academies
- Opportunities to make a meaningful impact through our sustainability and community initiatives

What You Will Be Doing:

Executive Leadership & Operational Performance

- Partner with the General Manager in the overall management and strategic direction of the hotel, assuming their responsibilities when designated.
- Lead operational departments, including Rooms Division, Food & Beverage, and Security, through their respective leaders.
- Establish clear priorities and hold department heads accountable for service quality, financial performance and colleague engagement.
- Maintain a visible presence throughout the hotel, engaging with guests and colleagues and identifying opportunities to improve operations.
- Lead operational briefings and meetings, ensuring coordinated decisions, effective communication and timely follow-through.




- Conduct regular front-of-house and back-of-house inspections to assess cleanliness, maintenance, service delivery and operational readiness.
- Anticipate business demands and align resources to support occupancy, group business, banquets, special events and seasonal priorities.

Guest Experience & Luxury Service

- Champion warm, professional and engaging service that reflects Fairmont standards and the distinctive character of Hotel Vancouver.
- Lead consistent guest experiences across accommodation, dining, Afternoon Tea, banquets and other hotel services.
- Translate guest feedback, reputation-management results and quality assessments into measurable service improvements.
- Ensure departmental readiness for brand audits and applicable luxury service evaluations, including LQA assessments.
- Oversee significant guest concerns, ensuring effective service recovery and actions to prevent recurrence.
- Strengthen collaboration between departments to deliver seamless experiences for individual travelers, groups, event clients and VIP guests.

Financial & Commercial Performance

- Partner with the General Manager in developing and delivering the annual operating budget, business plan and capital plan.
- Ensure accurate departmental forecasts and hold operational leaders accountable for budgets, productivity and financial targets.
- Review operating statements with Finance and department heads, identifying trends and implementing corrective action.
- Balance labor deployment, purchasing and operating costs with guest expectations and business demand.
- Collaborate with Sales & Marketing an

📌 Hotel Manager (Vancouver)
🏢 AccorHotel
📍 Vancouver