Lead customer success and data privacy initiatives with Vayle as Head of Access, Privacy, and Customer Success. This strategic role emphasizes onboarding, training, and product optimization while supporting municipal and government clients. At Vayle, a transforming Canadian technology company, you will own customer training and access compliance processes. This position requires hands-on experience with FOI requests and a deep understanding of Canadian privacy legislation. Connect directly with the Founder and CEO while shaping company strategy and product direction.

Key Responsibilities
• Lead onboarding and training for current customers
• Help customers map existing workflows to the platform
• Serve as senior contact for product-related queries




• Act as the voice of practitioners in product decisions
• Organize information sessions on product and legislative updates

Requirements:
• Experience in handling FOI requests under Canadian legislation
• Strong knowledge of MFIPPA, FIPPA, and privacy laws
• Excellent communication and presentation skills
• Bilingual in French and English is essential
• Ability to travel within Ontario and across Canada Make a tangible impact in the public sector by optimizing how organizations manage access and privacy at Vayle.

📌 Head of Access and Privacy at Vayle (Toronto)
🏢 Vayle
📍 Toronto