The Canadian Bar Association (CBA) is the voice of Canada’s legal profession, representing over 40,000 lawyers, judges, notaries, academics, and students across the country. Headquartered at its National Office in Ottawa, the CBA champions the legal profession and the rule of law in Canada, delivering advocacy on behalf of the legal community and high-quality professional development, conferences, and resources to members nationwide. The CBA delivers services in both of Canada’s official languages.

About Shared Services In CBA, Shared Services (ShS) provides all pan-Canadian CBA entities with infrastructure to deliver common services, including membership acquisition and retention, membership processing and administration and information technology. Shared Services is also responsible for working with CBA entities to reduce unnecessary duplication, leverage economies of scale, and increase coordination in the delivery of common member programs and services.

Position Summary Reporting to the Chief Executive Officer (CEO) of the CBA, the Executive Director, Shared Services (ED ShS) is responsible for delivery of Shared Services to all CBA entities.

The ED ShS has three direct reports, the Senior Manager, Membership Strategy, the Senior Manager, Membership Processing, and the Director of Information Technology (a joint report with the Chief Financial Officer).

Location Anywhere in Canada (remote with periodic in-person meetings).

$150,000–$170,000 per year

Short term and Long term disability

EAP

Professional Development Funding

Yearly Wellness Credit

Pension

Reporting The ED ShS reports directly to the CEO and is accountable to all customers of Shared Services through the Management Team (MT),



which is responsible for the joint operational success of the association and the fulfillment of the Strategic Plan. Management Team include the CEO, the Executive Directors of all Provincial/Territorial Branches and CBA In-House Lawyers (CBA-IL), the Chief Advocacy Officer, the Chief Financial Officer and the Executive Director, Shared Services.

Responsibilities

Develop and deliver strategy and action plans to the MT for the effective delivery of Shared Services with a focus on Membership and IT

Develop strong relationships and engage with customers of Shared Services to understand similarities and differences in capacity, needs and programs in order to drive efficiencies and appropriately tailor Shared Services

Manage the Senior Manager, Membership Strategy, Senior Manager, Membership Processing and Director, Information Technology (a joint report with the CFO) and additional reports as assigned

Establish, collect and report on member and market intelligence for Shared Services customers to support data-driven decision-making

Identify programs, resources and services from CBA entities to leverage for customers of Shared Services

Manage the Shared Services budget and quarterly financial reporting and forecasting, together with the CBA CFO

Establish and coordinate the work of Shared Services staff teams, such as the Membership Team and IT Team





Identify and report potential or emerging issues of risk or concern within Shared Services to the MT and mitigates risk by providing recommendations

Foster pan-Canadian staff engagement through digital and virtual tools and other initiatives.

Qualifications Education Experience

7 years of senior leadership specifically in consolidating or transforming corporate or shared services within a decentralized, multi-entity Canadian organization

Change management, complex problem solving, cross-entity relationship building

Financial management including budgeting, financial reporting, forecasting and oversight.

Skills and Abilities

Leadership: Ability to lead individuals and teams, delegate tasks, and motivate a team to meet goals

Strategic Thinking: Ability to anticipate potential issues and develop solutions for the best possible outcomes

Communication: Excellent communication skills to collaborate with other departments and team members, strong facilitation skills and excellent written and oral presentation abilities

Relationship Management: Consensus building, diplomacy and political acuity, exceptional interpersonal skills, partnership development, conflict resolution

Operational Excellence:Project management, process improvement, service delivery management, performance measurement and reporting, and risk management

Committed to diversity, equity, inclusion, and Reconciliation

Technical: Advanced proficiency with up-to-date business technologies including Microsoft 365, financial management systems, CRM and membership databases, project management platforms, and collaboration tools to be self-suf

📌 Executive Director, Shared Services (Montreal)
🏢 Cbant
📍 Montreal