Mississauga, Ontario, Canada

Full time

REQ-(phone hidden)

Build Your Career With Us The What As a DEWALT Factory Service Technician, you will be part of a dedicated team based in

Mississauga, ON

and reporting to the

Branch Manager

.

If you enjoy building solid relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and

Make A Difference For Those Who Make The World™.

What You Get

Competitive compensation

,with an anticipated starting rate of $23.00-$26.00/hour, based on your experience, skills, qualifications, and market location.

Comprehensive benefits package

designed to support the health, well-being, and financial future for you and your family.

A supportive and collaborative team

where your ideas are valued and you can bring your best self to work every day.

Career growth opportunities

as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.

An Employee Product Purchase Program

with exclusive discounts on our products, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER brands.

Employee perks

including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The Why It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®,



STANLEY® and BLACK+DECKER.

What You Will Get To Do

Estimation and completion of repairs, including proper identification of SKU’s and parts needed

Processing of service work orders, logging, tracking, follow-up.

Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.

Provide technical assistance to distributors/end users/staff

Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)

Provide parts identification, product application, product information to customers by phone, counter, mail, and fax

Verify and administer warranty on products through date codes, parts condition identification

Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.

Coordinate and follow up with customer parts and tool orders

Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.

General service branch opening and closing responsibilities including cash registers and computers





Assist with shipping and receiving within the Branch and other duties

Who You Are

Graduate of a community college or trade school preferred

Compressor repair experience on equipment an asset

Experience in a service environment a must, preferably with power tool repair experience

Effective communication and sales skills, and experience in working directly with the public

Strong organizational skills, and ability to complete tasks in tight time frames

Knowledge of cash registers and computers, especially Microsoft Office, an asset

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us

This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility

📌 DEWALT Factory Service Technician (Winnipeg)
🏢 Stanley Black & Decker
📍 Winnipeg