The Technical Program Manager (TPM) will lead strategic initiatives that use technology, customer insight, and behavioral science to help John Hancock Insurance create more engaging health and wellness experiences. Partnering with Marketing, Distribution, product owners, experience teams, and technology leaders, the TPM will translate business goals and customer needs into coordinated delivery plans across the life insurance value chain. This role will connect campaign, engagement, product, and platform capabilities; guide development, testing, implementation, and business readiness; and ensure solutions deliver measurable customer and business outcomes on schedule, within budget, and in accordance with regulatory and risk commitments.

Position Responsibilities: Initiative management Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.

Initiative Delivery Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation, to meet scope, budget, schedule, regulatory, operational-readiness, and customer commitments.

Technical expertise Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software delivery

Cross-functional leadership Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management:



Identifying and mitigating technical risks that could impact project success

Value Creation Works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery.

People & Culture Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team

Required Qualifications:

Bachelor's degree or higher in computer science, information systems, business administration, or related field.

3-5 years of technical program management expertise in related field

3+ years delivering technology solutions in the life insurance industry (required), with direct exposure to marketing and distribution areas and downstream capabilities (preferred).

3+ years experience in the health, wellness and/or behavioral insurance markets and related product development, distribution or marketing

Familiarity with life, annuity or health (L&AH;) insurance-related regulatory and business concepts and the operational cadence of product changes and partnerships

Project management skills with proficiency in project/initiative management software tools and methodologies including Agile and Software Development Life Cycle (SDLC)

Understanding of Agile metrics, scrum, and similar agile methodology to track progress,



measure team performance, and identify areas of improvement

Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data, data quality and lineage, retrieval-augmented generation, API integration, prompt and model versioning, evaluation frameworks, observability, and production monitoring.

Proven track record of delivering complex and large-scale IT solutions, including modernization and integration work (APIs, data pipelines) in regulated environments.

Working knowledge of insurance regulatory/compliance considerations that impact ability to partner with Compliance/Legal to ensure controls and evidence are in place.

Experience with test governance (test-driven development (TDD), parallel testing, defect triage with business SMEs, and sign-off processes).

Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate with peers and leaders.

Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term and long-term objectives and trade-offs.

Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and rapid-paced environment.

Preferred Qualifications:

Excellent organizational and problem-solving abilities to manage through creative tension

Influencing and execution the work without direct management of resources

Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution

📌 Software Developer (Winnipeg)
🏢 Innosystech
📍 Winnipeg