Elevate digital health solutions with Manulife as a Senior Product Manager, specializing in operational performance. This hybrid role focuses on optimizing member experiences through seamless digital health ecosystems.
As a Senior Product Manager for Member Experience & Digital Health at Manulife, you will lead initiatives to improve backend systems, data flows, and integrations. Your key focus will be on managing technical issues and coordinating cross-functional teams to enhance platform stability and performance. By driving root-cause analysis, you will ensure long-term, sustainable solutions.
Key Responsibilities:
• Own operational health and optimization of digital health capabilities • Lead identification and resolution of complex integration issues • Conduct root cause analysis for systemic improvements • Partner with cross-functional teams to translate needs into solutions • Monitor performance metrics to identify opportunities for improvement
Requirements: • 7+ years in Product Management or related field • Robust knowledge of backend systems, APIs, and technology integrations • Proven incident management and problem resolution skills • Exceptional communication skills for translating complex issues • Ability to thrive in high-pressure environments
Drive impactful digital health improvements with your expertise at Manulife.