We are honoured to be again selected as one of B.C.’s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full time (70 hours bi-weekly)
Classification/Salary: Management Band 4, starting at $102,737- $128,421 annually
Team: Quality Assurance
Reports to: Director, Service Quality Improvement
Location: Flexible within British Columbia (hybrid – 1 day per week in-office after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [email protected] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Opportunity

As a Manager, Continuous Quality Improvement at CLBC, you will oversee a team of Quality Improvement professionals and be responsible for systemic and continuous quality improvement that enhances human service delivery across CLBC operations. This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks.



This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks. The Manager, Continuous Quality Improvement (CQI) works together with leaders, staff, community members & government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve.

In this role, you will work with leaders, staff, community members and government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve. You will also provide leadership in operationalizing CQI strategic priorities. This includes managing CLBC’s quality agenda across divisions, regions, and partners. The Manager serves as a key integrator who translates organizational strategy into actionable system improvements. The Manager also plays an important role in communicating the vision of CQI to internal teams, leaders, and sector partners in ways that are understandable and relatable.

Key Responsibilities

- Develops and implements Quality Improvement Plans (QIPs) supporting CLBC’s CQI Framework,



integrating user-centred design and alignment with CLBC’s service delivery objectives to identify and pursue opportunities to improve service delivery models
- Appropriately uses a variety of quality improvement approaches (e.g., PDSA cycles, Context-Mechanism-Outcome (CMO) framework, Lean, Six Sigma, etc.) to analyze workflows and optimize processes
- Consults with partners to validate the effectiveness of quality improvements, adjusting based on feedback about service experiences and outcomes
- Conducts analyses to identify underlying issues and factors impacting service quality and effectiveness across CLBC, particularly in collaboration with partners (e.g., BC corrections, mental health organizations, and parole services)
- Manages a broad and complex CQI project portfolio with varying timelines and milestones tied to QIPs using best practice techniques
- Ensures quality improvement initiatives align with provincial legislative frameworks, balancing risk assessment with a focus on systemic change that improves providers’ service quality and service-users’ outcomes
- Leads cross-functional teams in quality improvement initiatives, promoting a collaborative approach to enhancing service quality, client satisfaction, achieving efficiency and eliminating pain points
- Represents CLBC in discussions with BC Corrections, mental health agencies, and other key partners to ensure cross-sector alignment in service improvement
- Communicates quality improvement direction and rationale to diverse audiences, including executives, front-line teams, and external sector leaders
- Supports the development of communication plans tied to change initiatives and ensures consistent messaging across the organization
- Frames complex data analysis findings into persuasive narratives that support de

📌 Manager, Continuous Quality Improvement (Vancouver)
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📍 Vancouver