CAD 95,000 to CAD 110,000 salary, depending on experience, on a full time, permanent employment contract

Fully remote working anywhere in Canada

33 Days Paid Leave and Benefits

Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments.

Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance

Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

The Role

This role leads the team and operating system behind one of our largest and most important client relationships: a globally recognised organisation in major US sport.

The work is high-volume and unusually broad. It spans content and publishing operations, design delivery, analytics and analysis, client projects, product and engineering coordination, releases, integrations, live-event readiness and a growing set of AI-enabled services.





We need one strong operational generalist who can see that whole picture, lead the people doing the work and make sure priorities become completed outcomes. You will give the team clarity, pace and high standards; help specialists do their best work; and stop important work from depending on senior leaders chasing it.

This is an operational and people-leadership role. It is not primarily a product-management, sales or account-director position.

Sports Context

The client is in major US sport, where a playoff run, Draft, trade, injury, live-game issue or major campaign can change the shape of the week immediately. Basketball knowledge is useful because it helps you anticipate those moments, understand their importance and organise the team accordingly.

You do not need to be a basketball analyst. You do need to be interested enough to understand the season, the audience and why timing matters.

What You Will Own

- Lead and develop the multidisciplinary team delivering work for the account.
- Maintain one clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions.
- Set the team's workload and standards, inspect delivery and intervene early when quality, pace or performance slips.
- Run a high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services.




- Turn unclear requests into a practical plan: the outcome, scope, owner, next action, dependency, deadline and decision required.
- Use operating, audience and delivery data to diagnose problems and make decisions, not simply report activity.
- Work closely with design, content, product, engineering, support and client leaders without pretending to replace their specialist judgement.
- Help functional leaders manage priorities and handoffs, provide operational cover when they are unavailable and prevent one account from consuming all of their capacity.
- Lead large, ambiguous operational projects, including audits and migrations, while keeping live delivery moving.
- Improve the operating system itself. This includes simplifying fragmented tracking, moving appropriate work from Airtable into Linear and building useful review rhythms, automations and controls.
- Recognise when a growing area needs clearer ownership, a different process or a specialist hire; define the need, help hire the right person and make the resulting capability work.
- Prepare concise, accurate client updates and lead day-to-day delivery conversations, including incidents and difficult news.
- Make sensible day-to-day decisions independently and escape only the decisions that genuinely need senior or specialist input.

What Good Looks Like

- The team knows what matters, what they own, when it is due and what positive looks like.
- Material work has a current owner, status, next action and decision path.
- Missed commitments and quality problems trigger early intervention rather than late surprises.
- Content and design work has active capa

📌 Client Operations (Canada)
🏢 Storyteller
📍 Canada